Store Policy & Terms of Sale

By purchasing from Glam Fix Online CC, you acknowledge and agree to the following terms and conditions:

1. General Policy

All sales are subject to our store policy.
No refund policy, exchange only.
Damaged Clothes that have been used or wigs that have been used/installed will not be discounted nor exchanged or refunded unless in original form with lace uncut
Products remain the property of Glam Fix Online CC until fully paid.
We reserve the right to refuse service to any person who is abusive, threatening, or disrespectful toward staff or the business.

2. Returns & Exchanges

No refunds.
Exchanges only within 4 calendar days from date of purchase.
Items must be in original condition, unworn, unwashed, undamaged, with original packaging and proof of purchase.
Wigs with cut lace, altered styling, removed tags, or signs of wear will NOT be exchanged, discounted nor refunded.
Hygiene-sensitive items (bonnets, lashes, glue, hair products, etc.) are strictly non-returnable.
Sale items and promotional items are final sale.

3. Laybye Policy – Wigs

50% deposit required.
Laybye period: 3 months maximum.
Early payout allowed.
Cancellation fee: 15% of deposit price.
Failure to complete payments within agreed period may result in cancellation and item being returned to stock, 15% cancellation fee will be applied.
Deposits are transferable but 15% cancellation fee on laybye will apply.

4. Laybye Policy – Clothing

50% deposit required.
Laybye period: 4 weeks only.
Cancellation fee: N$100.
No extensions unless approved by management.
Failure to complete payments within agreed period may result in cancellation and item being returned to stock, N$100 cancellation fee will be applied.

5. Custom Orders / Special Requests

We do not accept custom order unless otherwise stated by management.
Custom orders require payment upfront.
Custom wigs are non-refundable and non-exchangeable.
Processing time will be communicated before order confirmation.

6. Damage & Defects

All items are inspected before leaving the store.
Customers must inspect items at point of sale.
Claims of defects must be reported within 48 hours with proof.
We are not responsible for damage caused after purchase.

7. Fitting Room & Damage Liability Policy

Please handle items with care during fitting.
Avoid trying on clothing with heavy makeup, self-tanner, or deodorant stains.
Wigs may not be glued, cut, altered, or installed during fitting.
Fitting may require use of a wig cap and staff assistance.
Any item dirtied, stained, torn, altered, or damaged during fitting will be charged in full.
If cleaning or repair is possible, a cleaning/restocking fee may apply.
Management decision regarding item condition and liability is final.

8. Conduct Policy

Aggressive behavior, threats, harassment, or disruption will lead to immediate removal from premises.
Possible banning from store.
Legal action where necessary.
We reserve the right to revoke entry at any time.

9. Social Media & Online Sales

Screenshots, confirmations, and payment proof form part of the sale agreement.
Orders are only secured once deposit/payment is received.
We do not hold unpaid items.
Online policies apply the same as in-store policies.

10. Liability

Glam Fix Online CC is not liable for allergic reactions to products.
Misuse of hair products or glue.
Third-party application damage.

11. Agreement

By making a purchase, paying a deposit, entering a laybye agreement, or fitting an item, you confirm that you have read, understood, and agree to these terms.

Delivery & Collection

We deliver anywhere in Namibia by NamPost courier.


Windhoek	N$50 · same day
Rest of Namibia (NamPost)	N$100 · next working day
Pick up in store	N$0 · same day once we confirm

Delivery is charged per order and shown again at checkout before you pay.

Orders are dispatched once payment has cleared, and you will get a message when yours is on its way. Courier delays happen occasionally and are outside our control — message us and we will chase it.