Ordering and paying
How do I pay?
Bank transfer (EFT) for online orders, or cash or card in our Windhoek store. When you order online you will see our banking details and a payment reference on the last screen and in your email — use that reference so we can match your payment to your order, and send us the proof on WhatsApp.
Can I pay by card online?
Not yet. We are setting it up. For now it is EFT online, or card in store.
Does ordering hold the item for me?
No. We sell the same stock over the counter in Windhoek all day, so a piece is only yours once your payment reflects. If you want something, pay quickly and send us the proof — first pay, first get.
Can I pay when the parcel arrives?
No, we do not do cash on delivery. Orders are only sent once payment has cleared.
Can I reserve something I saw on Instagram?
We do not hold items on enquiries, but message us and we will tell you straight away whether it is still in store and what it costs.
Do you do laybye?
Yes. Pay a 50% deposit and the rest over time — up to 3 months on wigs, 4 weeks on clothing. You can pay it off early. If you cancel, the fee is 15% of the deposit on a wig laybye, or N$100 on a clothing laybye, and the item goes back on sale. Message us on WhatsApp to set one up.
Delivery
Where do you deliver?
Anywhere in Namibia, by NamPost courier.
How long does it take?
Same day in Windhoek, next working day to the rest of Namibia, counted from when your payment clears.
What does it cost?
N$50 inside Windhoek, and N$100 to anywhere else in Namibia by NamPost courier. Picking your order up from the shop costs nothing.
Do you do free delivery on big orders?
No. Delivery is charged on every order, whatever the size.
Can I pick it up from the shop instead?
Yes — choose pick up at checkout and we will message you when your order is ready. We are at 81 Independence Avenue, Windhoek.
Sizes and fit
What sizes do you carry?
S to XL.
Do your clothes run true to size?
Mostly, yes — our pieces follow standard South African and Namibian sizing. A few run differently, and where they do we say so on the product page. The size guide on each product has the actual measurements.
What if I order the wrong size?
You can exchange it within 4 calendar days of purchase, as long as it is unworn, unwashed and still has its tags. Message us and we will sort it out.
Hair and wigs
Is the hair human hair?
Each listing says exactly what it is — human hair or synthetic — along with the length, density and cap. If it says human hair, it is human hair.
Which length should I buy?
Lengths are measured straight: 12 inch sits at the collarbone, 14 at the shoulder, 18 at the bust, 20 mid-back. Curly textures sit shorter. Our wig and hair guide explains lengths, densities and caps properly, and we will happily pick for you on WhatsApp if you send us the look you want.
Can I exchange a wig?
Only if it comes back in original form — lace uncut, tags on, never installed, no signs of wear — within 4 calendar days of purchase. Once the lace is cut, the styling altered or the unit worn, it cannot be exchanged, discounted or refunded. Which is why we would rather answer your questions before you buy.
Exchanges
Do you refund?
No, all sales are final. We exchange eligible items within 4 calendar days of purchase, or give you a store credit if the piece you want is not available.
What can't be exchanged?
Hygiene-sensitive items — bonnets, lashes, glue and hair products — cannot be returned at all, and neither can anything worn, washed, altered, damaged or without its tags, or any wig whose lace has been cut. Sale and promotional items are final.
Something arrived faulty or wrong.
Tell us within 48 hours and we will put it right at our cost.
The shop
Where are you?
81 Independence Avenue, Windhoek — opposite Jackpot Jokers, behind Beares, near the Hilton.
When are you open?
Mon–Fri 10:00–18:00, Sat 10:30–14:30. Closed Sundays and public holidays.
Is everything in the shop also online?
Not always, and stock moves fast. If you have seen something in store or on Instagram and cannot find it here, message us on WhatsApp — +264 81 430 4592.